Frequently Asked Questions

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DO I NEED A DOCTOR’S REFERRAL?

No. If you are seeing one of our therapists privately, you do not need a referral. However, if you are claiming a rebate for your Physiotherapy or Exercise Physiology services under Medicare, WorkCover, Veterans Affairs or CTP, you will require a doctor’s referral.

If you are new to exercise, we recommend you obtain medical clearance from your GP/specialist (e.g. Cardiologist) before seeing a Personal Trainer or participating in one of our group classes.

Please call us on 4782 2627 or use our online form if you have any questions before your appointment.

WHAT DOES IT COST? CAN I GET PRIVATE HEALTH OR MEDICARE REBATES?

Our fees vary depending on the type of appointment booked and what service you require.
If you have the relevant cover on your private health insurance policy or are eligible for a Medicare rebate, then you will be able to use our HICAPS terminal to make a claim on the day of your appointment. If you are awarded a rebate, you will only need to pay the gap.
To find out how much your insurance will cover, please contact your private health fund directly.
Our Physiotherapists and Exercise Physiologists have Medicare provider numbers that allow rebates to be claimed and WorkCover SIRA numbers that allow for treatment to be billed directly via your insurance company.

WHAT CAN I EXPECT DURING MY INITIAL APPOINTMENT?

During your first appointment with one of our Physiotherapists or Exercise Physiologists, we will ask you quite a few questions. We’ll collect information about your background, health goals, medical and injury history, level of physical activity, and general work and family life. This is so we can develop a really clear picture of your lifestyle. This will all take place in one of our private treatment rooms.
If you’re seeing a Physiotherapist, we’ll then conduct a physical examination, which will involve a thorough assessment and diagnosis of your condition. One of our Physiotherapists will then provide you with relevant treatment options. If a diagnosis is not possible, an appropriate referral will be made.
If you’re seeing an Exercise Physiologist, we’ll work with you in our private clinical gym to undertake appropriate strength and work capacity assessments to determine your current level of fitness.
We’ll then use this information to develop a personal treatment plan that is tailored to you and your condition/goals. We’ll also make sure you understand what’s going on with your body and how the treatment plan will help.

HOW LONG WILL MY APPOINTMENT BE?

Generally, our Physiotherapy and Exercise Physiologist appointments are between 30 and 45 minutes. If a longer appointment is required, this can be discussed with your therapist.

WILL I HAVE THE SAME THERAPIST EVERY TIME I COME IN?

We aim to keep your treatment plan as consistent as possible by having you see the same therapist every time you visit. In the unlikely situation where this is not possible, we will provide a thorough handover to one of our experienced Move Clinic physicians. All of our therapists keep accurate, up-to-date notes and work together as a team.

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?

Please bring any relevant documentation relating to your health, such as a referral from your doctor, blood test results, X-ray, MRI and scan reports to your first appointment. Please also bring with you a list of your current medications, and medical history (if you have these handy).
You’ll also need your private health insurance / Medicare Card / DVA Card if you wish to claim any eligible rebates at the time of your appointment.
If you have asthma, please bring your Ventolin® or other ‘reliever’ inhaler. If you get angina, please bring your Anginine®, Lycinate® or other glyceryl trinitrate spray or tablets for your exercise assessment.

WHAT SHOULD I WEAR TO MY APPOINTMENT?

Please wear loose-fitting clothing and closed-in shoes that you feel comfortable moving freely in. If you’re seeing an Exercise Physiologist or Personal Trainer, or are attending one of our group classes, we also recommend you bring a water bottle and towel. Feel free change your clothes in the bathroom at the clinic if you are seeing us on the way to or from work.
Rest assured, your modesty will always be respected at Move Clinic.

WHAT ARE MY PAYMENT OPTIONS?

We accept payment via cash, cheque, credit card, direct debit or EFTPOS. We have a HICAPS terminal for on-the-spot claiming of services that are eligible for Medicare and private health insurance rebates.

WHAT IS THE DIFFERENCE BETWEEN A PHYSIOTHERAPIST AND AN EXERCISE PHYSIOLOGIST?

There is often a lot of overlap between Physiotherapists and Exercise Physiologists. The two professions work with very similar patients and conditions and they both aim to improve their clients’ health and quality of life. Both are also university trained and are allied health professionals.

There are however times when seeing either a Physio or Exercise Physiologist is more suitable than the other.

For example, if you have knee pain when running, or have fallen and fractured a bone, we’d recommend you make an appointment to see one of our Physiotherapists. Alternatively, if you have diabetes or heart disease and want to become more active to help your condition, we’d recommend you see an Exercise Physiologist.

Often the first person you will see at Move Clinic will be a Physiotherapist to help you in the early stages of your condition. To ensure long-term results, our Physios may then recommend you see one of our Exercise Physiologists to continue your treatment through exercise and a behavioural modification program.

No matter who you see, the team at Move Clinic work very closely together to ensure you receive an integrated approach to your health requirements.

If you’re unsure who you need to see at Move Clinic, please feel free to call us on 4782 2627 or use our online form before making an appointment.

I AM AN NDIS PARTICIPANT AND WOULD LIKE TO SEE AN EXERCISE PHYSIOLOGIST TO SUPPORT MY WELLBEING. HOW DO I GET STARTED?

There are three options to manage your NDIS funding; self-managed, plan-managed and NDIA managed. You can also choose a combination of the three options to meet your needs. Your NDIA planner will help you choose the best way to manage your funds, and we are here to support your NDIS journey every step of the way. We are well versed in developing tailored plans with NDIS participants, liaising with Local Area Coordinators, and working alongside NDIA planners to provide the best outcomes. We communicate with your support network so you can focus on the most important thing – you.